Trust and assurance
What this page covers
How to raise a concern, receive an answer and request a review of an eligible decision.
Requirements
What is required
- Support, commercial disputes, ethics complaints, privacy requests and safeguarding concerns use separate routes
- Acknowledgement, conflict check, evidence review and reasoned outcome
- Eligible decisions identify the available appeal route and deadline
- Reporter and subject information is disclosed only where procedure and safety permit
Privacy
What is public — and what stays private
Standards and membership requirements are public. Member names, programmes, Market Mandates, contacts, application records and commercial terms are private.
Important
EducationB2B shares private information only when the provider’s rules and the partnership stage allow it.
Related information