Provider quality
What we follow after a provider joins
- Accuracy and currency of programmes, authority, admissions, fees and refunds
- Application, offer, deposit, visa, enrolment and refund service levels
- Partner training, named support, escalation and data feedback
- Student welfare, complaints and fulfilment of stated benefits
- Commission clarity, attribution handling and channel-protection practice
Recruitment Partner quality
What we follow after a Recruitment Partner joins
- Accuracy of market, office, counsellor, placement and service information
- Application quality, document integrity, conversion and enrolment follow-up
- Student agreements, fees, refunds, complaints and welfare support
- Counsellor training, supervision, capacity and professional conduct
- Branch, referral, Sub-agent, privacy and channel-attribution practice
When something changes
Monitoring leads to a clear action
Update
Correct the profile, authority, market, service or contact record.
Condition
Complete a named action by a stated date while the approved work continues within limits.
Restriction
Limit a market, role, user, Offering or information access while an issue is resolved.
Suspension or exit
Stop access or end participation where the issue, evidence or member decision requires it.