Twelve commitments behind a workable provider relationship

Keep entry, delivery, intakes, fees, outcomes, refunds and student-support information current.

Show who may appoint partners and which programmes and markets the authority covers.

State the rate, calculation, trigger, evidence, payment timing and recovery rules.

Define volume, quality, retention and new-market bonuses where offered.

Set response times for applications, offers, questions, documents, refunds and commission confirmation.

Record capacity, eligibility, markets and validity for places, scholarships, waivers and early access.

Set the approved work, budget, evidence and reimbursement terms for MDF and campaigns.

Give partners current training, materials, admissions guidance and policy updates.

Provide relationship, admissions and escalation contacts for the approved partner.

Return the application, offer, deposit, visa, enrolment and service information the partner needs.

Identify responsibility for welfare, arrival, accommodation, complaints and continuing support.

State the lead, attribution, Agent Change, Sub-agent and dispute rules.

Next step

Use the standard that applies to your work.