Standards

Agency Standard

What agencies must do to manage counsellors, fees, student service, complaints and ethical recruitment.

International education leaders discussing professional standards
Issuer
International Association for Schools, Colleges and Universities (IASCU)
Version
IASCU-STD-110 · Version 1.0
Status
Current

Standards

What this page covers

What agencies must do to manage counsellors, fees, student service, complaints and ethical recruitment.

Requirements

Core requirements

  • Organisation governance, accountable management and branch oversight
  • Qualified advisors, supervision, training records and ethical recruitment
  • Transparent student fees, refunds, conflicts and commercial relationships
  • Privacy, complaints, references, sub-agent control and continuous monitoring

Related information

Standards and services

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