Eight capabilities behind a reliable recruitment relationship

Evidence the offices, counsellors, languages, recruitment channels and student groups represented in the profile.

Give accurate, suitable and transparent advice through trained and supervised counsellors.

Submit complete, genuine and well-prepared applications.

Follow the student from enquiry through application, offer, deposit, visa, arrival and enrolment.

Use a clear agreement, consent, service scope, fees, refunds and representation record.

Maintain privacy, safeguarding, complaints, ethical practice, financial stability and references.

Return useful information on demand, objections, price, competition and conversion.

Complete the handover and provide the agreed support for arrival, welfare and complaints.

Next step

Use the standard that applies to your work.